My son lost all of his data / progress when his device was broken. You cannot link the player ID to Google play when it is managed by a Google family account. So the only way to restore the data is for WoA to manually transfer the old player ID data it to the new ID. We emailed, raised tickets, for more than a month. They have just ignored the request. My son is distraught. We provided all the information and evidence required to transfer the data and restore the progress. It’s unbelievable. We purchased loads of golden airplanes he had lots of airports he had earned. They are just ignoring us. Unbelievable.
Create a bug report in the forum, they will respond soon
Hello,
First of all, I’m really sorry for the frustration this situation has caused for you and your son. I understand how upsetting it is to lose progress, especially when a lot of time, effort, and purchases were invested. I also have children, so I know how much it means to them.
I want to clarify that we did not ignore your request. This issue has come up a few times already, and we were trying to find a reliable solution because it will happen again for other families when devices need to be changed.
Unfortunately, Google does not currently allow device switching for child accounts managed by parents . That is the main blocker here, not the game itself.
Transferring data manually is not a simple process – it requires many entries in our database to be changed, and each write or read operation costs us money. However, this is not the main problem. The bigger issue is that manual transfers also carry security risks, because in the past we have had painful experiences with people trying to steal other players’ accounts.
At the time you contacted us, Marek (who handles these data transfer requests) was extremely busy with tasks related to the last game update. He did try to find a way to help, but at that moment, a manual transfer was the only option, and it carried risks we did not want to take without a proper system in place.
The good news is that we are working on a functionality that will allow players to migrate their accounts themselves in the future. This will make these situations much easier to resolve without needing manual database changes.
Again, I understand how disappointed you and your son are, and I apologise that this process took so long and did not bring the result you hoped for.
We do care about our players and their progress – we are a small team, and sometimes solutions take longer than anyone wants. But please know that your case was not ignored.
Thank you for your understanding.
Karel – Service Desk
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Great write up here. I can appreciate that getting to the right answer is not always the fastest answer. Nice to see that, like with name change requests, devs are trying to handle the underlying issues. Keep up the great work and thanks for keeping the community informed!
Yes that’s cool and I get the issue later are created by Google play and most definitely not WoA / the game (which is epic). Notwithstanding I still need a solution for a bereft child who has lost all his data until you execute a transfer or provide us with a workaround?
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okay i think we need to just take a chill pill my guy, this has happened to me and probably others but if there is no work around solution at the moment i think best thing to do is restart and hope for the best and once that solution is made then we can come back to that problem. The developers are very busy people and as much as it might take a few months for them to reply they are doing their absolute best.