That said, I sent the email two days ago and haven’t even had an acknowledgment yet?
it takes about a week i would say.
Hey bro, your not the only one here that has the problem and hence there are over 1 million players on this game and so the developers recieve hundreds of emails about this stuff. so take a chill pill and have patience. they will get to you soon enough
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Tbf he has been waiting ages already. I think impatience is fair at this point
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Yeah. No.
He’s plenty patient and also referencing the fact he hasn’t even received an acknowledgment of receipt of his email. One would expect an automated reply from a ticketing system.
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Its not about being patient or not… I first posted here about my issue a month ago. Think that’s being plenty patient.
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Some general observations about this bug and the reporting about it.
The reporting was initially very minimal. No mention of models or operating systems and RAM specs.
Later on it turns out that it is about a specific Apple Ipad 9th gen dating from 2021 with 3 Gb Internal RAM. Also that the OS is iOS 26.3.1a which was updated in March.
The problems were reported with WAO version 3.5.0 and later (released in March).
So 2 upgrades in a very short timeframe.
Then, when I asked for information about RAM usage, it wasn’t provided. And this RAM is probably the culprit for this problem.
This very forum is inundated with requests for features, options, new airplane models, more details, etc, which are provided by the devs in the new releases and updates.
But please keep in mind that all this stuff does expand the size of the game. Stuff that needs to be stored in your RAM.
My 2 cents …
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Regardless of if true or not, he would require dev help to fix this issue, so I do think seeing it as his fault is a bit off.
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Update : 4th May: I have changed to a newer hardware( ipad air M4 : 12Gig RAM onboard) . No more problem. That might explian why the crashing of the bigger airport and no issue with the smaller airport .Do that note its RAM( my older ipad 9th gen only have 3Gig of RAM) and not storage. However, it felt that its the newer functionality in verion3.5.1 eat up the RAM. I play HKG and BKK airport in the previous release , my older ipad DO NOT have any issue
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Here’s my latest update… finally got an acknowledgement to my email to the Support team about a week ago but haven’t heard anything since. Was asked to reconfirm some details but still no suggestion about what can happen with my game.
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Another week has passed…. Still no suggestions about how my problem can be rectified , and no word from the devs.
Hmm. I wonder if @Charlie could shed some light on this?
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