Game doesn’t load.. Basically Unplayable (iOS version)

Every time I load the game, for a few months now, it just gets stuck on this screen:

This is really disappointing because I can’t even get to the main screen
Please help!

I am also on iOS but I have no problem at all.

do you know how to fix?

What iOS do you have? What phone?

it is an ipad

the ipad is ipad air 4 i think