Is Tech Support Functioning?

General discussion
1

Hi.
I started a support ticket Feb 15th for the transfer of my Android account over to iOS. I received a couple replies regarding missing information of which I sent back same day. The last contact was Feb 16th and no replies since then. I updated the ticket asking if there is anything needed but still no reply. Not even, that they received or working on it. How long does it usually take for support tickets to be answered? Is anyone’s current ticket in progress within the last days?

Thanks

Hightower

2

It takes time for the Devs to read every ticket. They have about 6 lads working on the game and since there is hundreds to thousands of tickets a day it will take time to get to your ticket (up to a month at least)

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3

Ah ok Thanks for the clarification. Will wait it out. Just thought it was unusual since the first reply came soon after on the same day.
Thanks for your time.
Best Regards

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