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(iOS)

Happened to anyone else ….. .they don’t let me start the game, Still loading and Never Start to Into The Game


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I had the same issue too, I tried 3 different ways, and don’t work.

I don’t understand. Because at my iPhone is work Good in the iPad happens this. I try too many times to install it again.

Happened to me twice, I just tried and tried for a month or two, and then it worked one time.

As a Turkish gamer, I’m experiencing the same problem. I’ve uninstalled and reinstalled it, but it hasn’t helped

Also can’t log in since yesterday evening, stuck on the authentication screen.

I have a new update at my old tablet. It works. But in my new iPad don’t Work as the problem We Have. Maybe it’s something about the new update at the Different iPad o tablets For The System

I had the same issue today on my iPhone. For me it was GameCenter that was locked up. Figured it out when I tried to access gamecenter in settings and that was stuck. Turning my iPhone completely off and then on fixed it.


I’ve already tried restarting and turning off the iPad several times, as well as uninstalling and reinstalling the app. It seems I can’t access Game Center on the tablet; it might be an issue with the latest Apple versions, since it works perfectly on my old tablet (which is still on version 18.6) and on my phone (which I haven’t fully updated yet). It works fine on those devices, but version 26 is causing problems—I’ve noticed this with other apps, too.

Yeah I restarted my iPad, then I deleted the app and then reinstalled it, but it’s still on the authentication loading screen all morning

Im having the same issue since Monday, Ipad A16 with lastest IOS. I tried to sign out of my apple ID and then the game loaded…..not sure why but Im worried about losing my progress so I re logged into apple ID and game wont load again. Any ideas whats happening?

today i was at the beach and i wanted to see the special livery arivals (non that i didnt have sadly) and i was using my cellular, and it didnt work. where you guys on cellular or wifi when this happened?

It doesn’t load on the iPad, as I explained earlier. It works perfectly on my mobile phone and on the iOS 18.6 version—which I still have on my old tablet—but the tablet I’m currently using is running iOS 26.5. So, I suspect it might be a compatibility issue with the new system on iPhones or iOS tablets following the latest update, which doesn’t focus on Game Center.

I found the solution. Settings > Apps > Games > Reset Identifier

Same here. After the “Hello” message appears during the loading screen, the app gets forcefully closed. Since this bug occurs on both 8GB+ Dimensity 8350 devices, including secondary ones, I suspect some error was included during the update. Strangely, it works perfectly on the first launch after downloading.

I suspect it also has a lot to do with the latest iOS update for iPads, since version 26 is out, whereas the old iPad I still use—which works perfectly—is running version 18.

Could you please explain better that because I don’t found how to do it

thanks

But do you have a iPad from an Apple? Because I tried to do it, but I don’t found how to do it.