My data has been lost...😭

MAMO · February 18, 2026, 2:24pm

I’m using translation software.

Here’s why this happened…

I hadn’t linked it to Google Play Games.
A new version came out, so I updated it, and there was a new option for “Existing Account” next to “PLAY,” so I tried pressing that.
However, because I wasn’t logged in, an error occurred, and just when I thought it would go back to normal, the game froze.
So I closed the app and launched it again, all my data had been wiped and it had been reset.

I have some screenshots I saved from around June last year, but should I send an email to the developers?

woa.17.wewak · February 18, 2026, 2:24pm

@Charlie

MAMO · February 18, 2026, 2:26pm

I wasn’t going to do anything weird…

woa.17.wewak · February 18, 2026, 2:27pm

I was tagging him to help you as because he has the better knowledge to help you.

MAMO · February 18, 2026, 2:28pm

Thank you. It’s very helpful.

Charlie · February 18, 2026, 2:32pm

Hello, would be helpfull if you provide your player name as we have a few players,
and my crystal bowl is in maintenance. And my Hoghwarts education long time ago.

MAMO · February 18, 2026, 2:38pm

Sorry. Thank you.

I’ll post an image I took a while ago. However, it was taken around June of last year.

This is the current state

Charlie · February 18, 2026, 2:42pm

Restart the game please

MAMO · February 18, 2026, 2:46pm

It’s back. Thank you so much.

MAMO · February 18, 2026, 2:48pm

Without you, I don’t know what would have happened. Thank you.

Charlie · February 18, 2026, 3:09pm

you welcome

woa.17.wewak · February 18, 2026, 4:44pm

happy to help you my friend