Unable to unlink any third party account (Google and Apple Account)

World of Airports Bugs
1

:lady_beetle: Bug Report Template

Please fill in all fields below to help us understand and resolve the issue effectively.

Platform:
(Android / iOS)

iOS

Game Version:
(visible at the left bottom)

3.6.3

Airport:
(e.g. INN, PRG, BRI…)

N/A

Description of the Bug:
What happened? What did you expect to happen instead?

I was trying to modify link accounts to my profile. Keep in mind this is not about Google Play Games or Apple Games, because unlinking from these is available. I want to unlink or change the Google and Apple connections from my profile.

Steps to Reproduce:
Can you trigger the bug again? Please list the steps.

  1. Log into your profile and open settings
  2. Choose profile and then cross platform profile management (the old migration is gone)
  3. Link any or both your Google and Apple accounts
  4. Authorise and it should be linked successfully.
  5. The link button is greyed out and you can not modify it

Screenshots or Videos (if available):
Upload media showing the issue

IMG_1257
IMG_12572796×1290 199 KB

IMG_1256
IMG_12562796×1290 191 KB

(Covered personal information)

Additional Notes:
Any other relevant information or observations?

Can devs please add a feature to help us unlink or change accounts? I believe I have accidentally linked my main email to the wrong profile and I hope it’s not forever. And delete account alongside linking if possible.

:repeat_button: Before posting, please make sure the bug hasn’t already been reported by someone else.

2

I think you may need to contact support at Support@flyboys.games to unlink it.

3

I have contacted support, and this is what they have responded so far.

Hello Max, Unfortunately, we cannot manually unlink Google accounts, Apple IDs, or Game Center accounts from player profiles from our side. To change the linked email address, you will need to do this directly through the associated login service (Game Center or Google Play). If you wish to link to another profile or email, please ensure you follow the specific steps outlined in our migration guide. If you have already attempted those steps and are stuck, please let us know. Thank you.

Kind regards,
Karel Kadlec
Support Engineer