Won't let me cancel a contract to get my plane back

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1

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Platform: Android
(Android / iOS)

Game Version: 3.3.1
(visible at the left bottom)

Airport: IAD
(e.g. INN, PRG, BRI…)

Description of the Bug: tried to cancel with my own plane to another player that hasn’t handled it in a long time but I just keep getting an error even when I restart the game. I expected the contract to be cancelled and my plane to come back.
What happened? What did you expect to happen instead?

Steps to Reproduce:
Can you trigger the bug again? Please list the steps.

Screenshots or Videos (if available):

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10000321631920×886 84.6 KB

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Additional Notes:
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2

Thank you for reporting the bug.
I am facing this same issue.

In my opinion, the bug is triggered when I attempt to cancel a contract for a player whose account has been deleted or who has completely withdrawn from the game. (An example of a couple of players who have left the game in my opinion)

I’ve been able to successfully cancel contracts for players with over 300 days of inactivity, as long as they are still active elsewhere in the game.

CANCELLATION_SERVER_ISSUE_2
CANCELLATION_SERVER_ISSUE_21001×509 186 KB

CANCELLATION_SERVER_ISSUE_1
CANCELLATION_SERVER_ISSUE_11004×502 169 KB

3

I’m fairly certain this also happens when the player you are contracted with goes through a name change. I had this issue a while back and it did require a support email and dev intervention to fix it on the backend.

provide them the plane call number and the name of the player listed, I think that’s what they needed from me.