Error 500 occur

[edmondchou]

Platform:

iOS

Game Version:
v3.5.1

Airport:

Description of the Bug:
Can’t login to the game and show error 500 when loading “Player Initialization”

Steps to Reproduce:
Changed the time in iPhone before, now already set it back to auto

Screenshots or Videos (if available):

Additional Notes:
No

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Please kindly assist to resolve this issue, thanks

[OrangeAir]

FYI

@Charlie

Bug Reports & Feature Requests — What We Need From You:

Whether you’re reporting a bug or proposing a new feature, the more detailed your input is, the faster and more accurately we can respond . Here’s why:

• We don’t have a large QA team that can investigate every vague screenshot or half-written message.
• A bug with no steps to reproduce or a feature idea with no context is often impossible to act on.
• Every ticket or forum post that lacks key details adds hours or even days to our response and development time.

---

What to Include:

If you’re reporting an issue or suggesting a new feature, please include:

• Device type and OS version
• Game version
• Player ID (especially for bugs)
• Exact description of the issue or idea
• When and where it happens (airport, aircraft, game mode, etc.)
• Screenshots or video (if relevant) — but always with context!

[edmondchou]

@Charlie

• Device type and OS version
• Game version
• Player ID (especially for bugs)
• Exact description of the issue or idea
• When and where it happens (airport, aircraft, game mode, etc.)
• Screenshots or video (if relevant) — but always with context!

• Device type and OS version: iPhone 12 Pro Max / Version 26.4.2

• Game version: v3.5.1

• Player ID (especially for bugs): edmondchou

• Exact description of the issue or idea: Once loading the game with “Player initialization”, the percentage remain 0%, then pop up the page show error code “500”

• When and where it happens (airport, aircraft, game mode, etc.): When login to the game

• Screenshots or video (if relevant) — but always with context!

  

  @OrangeAir

  FYI

  @Charlie

  Bug Reports & Feature Requests — What We Need From You:

  Whether you’re reporting a bug or proposing a new feature, the more detailed your input is, the faster and more accurately we can respond . Here’s why:

  • We don’t have a large QA team that can investigate every vague screenshot or half-written message.
  • A bug with no steps to reproduce or a feature idea with no context is often impossible to act on.
  • Every ticket or forum post that lacks key details adds hours or even days to our response and development time.

  ---

  What to Include:

  If you’re reporting an issue or suggesting a new feature, please include:

  • Device type and OS version
  • Game version
  • Player ID (especially for bugs)
  • Exact description of the issue or idea
  • When and where it happens (airport, aircraft, game mode, etc.)
  • Screenshots or video (if relevant) — but always with context!