Bug Report Template
Please fill in all fields below to help us understand and resolve the issue effectively.
Platform:
iPadOS 27.0
Game Version:
3.7.0
Airport:
INN
Description of the Bug:
A persistent “Error 500” upon launching the game, makes it impossible to play.
Steps to Reproduce:
Player initialization(0%)
Player initialization(100%)Error has occurred(500), as attached: IMG_1 IMG_2 IMG_3.
Screenshots or Videos (if available):
Additional Notes:
I suspect this is the cause of the Error 500: my previous game account(Player ID: Player3261582802, as attached: the previously deleted account_home and the previously deleted account_INN) which was played and hosted right on this exact device—was permanently deleted a month ago. It appears that my current Apple ID and this device are still bound to corrupted server-side data from that deleted account.
Here are two solutions that might work,
Restore the previous account data if possible, which I hope so; OR
Manually reset the server-side status for this device so it can bypass Error 500 and start a new game.
Naturally, please feel free if you have a better idea.
Player ID: I currently have no account.
Model number: iPad Pro (12.9-inch) (6th generation)
Several emails regarding this issue were sent previously. So when u read this，please ignore SUPPORT-20906, SUPPORT-20826 and any new messages from SUPPORT-20387.
Thank you very much, and have a great day.