I recently experienced an issue and contacted the devs about it. After how long should I expect a response fro them? Thanks.
it really depends, but in my experience they have responded within a day or two. i know that at times it can be up to a week or two tho. likely it will be on the sooner side, because it usually spikes directly after updates, and not before.
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and I have the feeling that they ‘ scan’ the enquiries and respond according to priority.
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Have you guys had the issue of losing your account? I did a year back and I’m not sure how I got it back but I looked on here to see if anyone was having the same issue.
I try to check the incoming tickets every day but cant respond immediately as I have other task to get done too. We work on improve th eresponse times at service desk. If you still have an issue you can contact me directly via this forum.
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I got a response from the devs today. It was honestly faster than I expected😁