I can't access my old save data

:lady_beetle: Bug Report Template

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Platform: Android

Game Version: 3.1.0

Airport: All

Description of the Bug:
My save game is missing, I want to recover my old game data

Steps to Reproduce:
When I open the game, it is starting from first airport. I’d already reached until washington airport in my old game file.

Additional Notes:
My achievements are showing in Google play games, which seems like the issue is not from Google play games side. But in game, it is not reflecting.


:repeat_button: Before posting, please make sure the bug hasn’t already been reported by someone else.

Happens sometimes to me too. Usually just closing and reopening a couple of times does the job, but sometimes you have to link the account to Google play games manually. There, it should ask you if you want to switch to the account linked to Google, which is your saved account.

I tried restarting so many time, still the problem persists. I tried reinstalling the game, play games, and tried clearing cache. Nothing is helping. It seems like the game linked this new game data to my mail:(

Can you try follow this guide?
Link your Account How To

In any case would be helpfull to know the Player/Account name of the empty account as well the one for the account with your progress to investigate what went wrong.