Player connection problems

I sent a connection request between my NGO and his SAN, and after he accepted it he sent me a plane.
However, the screen shows that he has not yet accepted my request.
What’s wrong with this?

Are you sure the other player accepted the request? You can start sending each other planes while the request is pending, but you don’t get credit for it.

I contacted the WoA team by email and confirmed that the connection was activated. However, waiting for a few days didn’t solve the problem. So I decided to check the connection with another player.

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