Did a purchase go wrong? Whether it was accidental or something didn’t get delivered, here’s how to request a refund through Google Play or the Apple App Store — and what you’ll need to provide if we assist with verifying your case.
How to Request a Refund via Google Play (Android)
- Visit:
Google Play Refund Request - Follow the instructions and fill out the form.
- Google will typically review and respond within a few business days.
How to Request a Refund via Apple App Store (iOS)
- Visit: Apple: Report a Problem
- Sign in with your Apple ID.
- Find the purchase and select “Report a Problem”
- Choose “Request a Refund” and follow the on-screen steps.
If You Need Help Verifying the Purchase
Please send us:
- Your purchase transaction ID • For Google: format GPA.1234-1234-1234-12345• For Apple: order ID from your purchase receipt (e.g. MQ3H2Z/A)
- A screenshot of the receipt or confirmation email
- Your player name or player ID (visible in the bottom-right corner of the main menu)
You can submit this via our in-game support.
Important Notes
• If the purchased items (like Golden Airplanes) have already been used in-game, we are unable to reverse or refund them.
• Ensure you’re signed into the correct account (Google or Apple) before requesting the refund.
– The WoA Team