Experiencing crashes or the game getting stuck on the loading screen? Here’s what might be happening — and how to fix it.
Common Causes and Solutions
Graphics Settings
If the game crashes during gameplay, try setting the Graphics Quality to “Fast”.
Choosing “Balanced” or “Pretty” may cause instability on devices with limited performance.
• Go to Settings > Graphics Quality and select Fast for the best stability.
Internet Connection Issues
If the game crashes during the first loading screen, it’s often caused by network problems:
• Firewall or router restrictions blocking game connections
• ISP-level ad blocking interfering with services
• Limited Google services access in your country
• Weak or unstable Wi-Fi or mobile data during initial loading
Try switching networks:
• Change from Wi-Fi to your mobile data network
• Or connect to a different Wi-Fi network to see if the loading issue improves
Security Software and VPNs
Some antivirus apps, firewalls, or VPNs may block essential communication.
Try temporarily disabling them or adding the game to the trusted list.
Device Cache or Storage Problems
Crashes may also happen if:
• Your device has low free storage space
• The cache is overloaded
• Too many apps are running in the background
Free up space and close background apps to help the game run more smoothly.
Outdated App or System
Always ensure:
• The latest game version is installed
• Your device’s operating system is updated
Outdated versions may cause crashes that have already been fixed in updates.
Important Note
In many cases, crashes are caused by external restrictions (especially related to Google services availability) and cannot be fixed from within the game.
Thank you for understanding!
– The WoA Team