Stuck at loading assets when entering the game

Support&Help Bug report
1

:lady_beetle: Bug Report Template

Please fill in all fields below to help us understand and resolve the issue effectively.

Platform:
iOS

Game Version:
3.4.0

Airport:

Description of the Bug:
Every one to two days, I get stuck at ā€œloading assests 0%ā€ for a long time when trying to enter the game. I can only get in after restarting the game multiple times.

Furthermore, once I entered the game, it seemed that all the downloaded airports needed to be updated, which used a lot of data.

Iā€™d like to know if this is a problem with my device or the game, and how to avoid this situation.

Steps to Reproduce:
This happens whenever I donā€™t log into the game for a day or two and then try to log back in, and it only happens on my Apple device.

Screenshots or Videos (if available):
Upload media showing the issue

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mmexport17696708720012769Ɨ1280 302 KB

Additional Notes:
Any other relevant information or observations?

:repeat_button: Before posting, please make sure the bug hasnā€™t already been reported by someone else.

2

This happens when you have low memory on your device, I had the same problem! I will suggest to get 3-4GB free and it will work.

2 Likes